Support is strictly limited to software issues on Windows laptops and desktops
No hardware diagnostics, repair, replacement, or physical intervention is provided
Router and printer services are limited to basic setup and initial configuration only
No support is provided for macOS, Linux, mobile devices, or non-Windows environments
Service Limitations
Some issues may not be resolvable due to underlying hardware faults or system constraints
Unsupported configurations, third-party restrictions, or licensing limitations may affect results
Resolution is not guaranteed for all issues
Service is limited to what is technically feasible within defined software scope
Device Qualification
Eligible devices must run a genuine, activated copy of Windows 10 or Windows 11
Devices must meet the manufacturer's stated minimum specifications for the installed OS
Devices must be in working hardware condition; corrupted Windows installations are eligible for support
Devices running pirated, unactivated, or non-genuine Windows are not eligible under any plan
Each plan is locked to the specific device(s) registered at activation
Device change requests are reviewed case by case; frequent changes are restricted under fair usage
Usage Policy
Support is limited to registered device(s) under an active subscription
Plans are valid only within the defined subscription period
Support is non-transferable across devices unless explicitly included in the plan
All services must be used within defined scope, limits, and conditions
Fair Usage Policy
Unlimited support is subject to reasonable, practical, and non-abusive usage
Excessive, repetitive, or unnecessary requests may be restricted
Repeated misuse, scheduling abuse, or non-cooperation may lead to service suspension or termination
In case of restriction or termination, refunds will not be applicable
Payments & Activation
Plans activate only after successful payment and device registration are completed
The subscription period begins on the date of activation, not the date of payment
Access to services is granted only after activation is completed
An invoice with plan tier, registered device, start date, and renewal date is issued upon activation
All invoices are issued as non-GST under unregistered supplier status
Renewals are not automatic; users must initiate renewal before the existing plan expires
Pricing, plans, and service benefits may be revised at any time and apply to new activations and renewals
Refund Policy
No refunds are applicable once a plan is activated and access is granted
Downgrades are not permitted under any circumstances
Upgrades are allowed by paying the applicable price difference
Non-usage or partial usage of service does not qualify for a refund
Remote Support Terms
Remote sessions are conducted only after user confirmation and readiness
Users must remain present during sessions for coordination and control
Users may pause or terminate sessions at any time
No background or persistent access is maintained beyond the session
Onsite Support
Onsite service is available only within the defined service coverage area
Visits are scheduled based on availability and confirmed in advance
Service may be refused or terminated if conditions are unsafe or inappropriate
Onsite visits are subject to plan limits and applicable add-on conditions
Restrictions
No installation or support of illegal, pirated, or cracked software
No license bypass, activation circumvention, or unauthorized modifications
No support for ISP-side issues or external service provider faults
No data recovery, forensic, or hardware-level services are provided
Out-of-Scope Security Incidents
Hacked systems, account hijacks, and intrusion incidents are out of scope
Forgotten password recovery for Windows, email, or any third-party account is out of scope
Ransomware response, decryption, and ransomware-locked file recovery are out of scope
Data recovery from failed, formatted, or physically damaged storage is out of scope
Such incidents typically require platform-specific recovery flows, specialist forensics, or law-enforcement coordination — none of which fall under software troubleshooting
1klyQ may assist with a fresh OS reinstall after such an incident is contained, if the user chooses that route, subject to plan scope
User Responsibility
Users must back up all important data before any support session
Users must provide accurate, complete, and truthful issue details
Users must use the registered contact number for all communication
Users are responsible for system readiness, access permissions, and cooperation
Communication
WhatsApp is the official communication and support channel
Messages act as service records, references, and proof of interaction
Calls are used only during active troubleshooting sessions
All confirmations, approvals, and instructions are documented via chat
Service Control & Enforcement
Misuse, abuse, or violation of terms may result in restricted or denied service
Verbal abuse, harassment, or misconduct will not be tolerated
Service priority may be adjusted based on cooperation and behaviour
1klyQ reserves the right to suspend or terminate services at its discretion
Jurisdiction
All disputes are governed by the laws of India
Jurisdiction is limited to the service operating region
Legal proceedings will be handled under applicable Indian law
Users agree to resolve disputes within the defined jurisdiction
Consent
By using 1klyQ services, you acknowledge and agree to these terms and conditions.