Terms of Service.

Eligibility

• Services are available to users aged 18 or above; support for a minor's device must be arranged and supervised by a parent or guardian
• Users must own the device presented for support, or hold clear authority from its owner
• Services may not be used for any unlawful purpose or in connection with unlawfully obtained devices or software

Service Scope

• Support is strictly limited to software issues on Windows laptops and desktops
• No hardware diagnostics, repair, replacement, or physical intervention is provided
• Router and printer services are limited to basic setup and initial configuration only
• No support is provided for macOS, Linux, mobile devices, or non-Windows environments

Service Limitations

• Some issues may not be resolvable due to underlying hardware faults or system constraints
• Unsupported configurations, third-party restrictions, or licensing limitations may affect results
• Resolution is not guaranteed for all issues
• Service is limited to what is technically feasible within defined software scope

Device Qualification

• Eligible devices must run a genuine, activated copy of Windows 10 or Windows 11
• Devices must meet the manufacturer's stated minimum specifications for the installed OS
• Devices must be in working hardware condition; corrupted Windows installations are eligible for support
• Devices running pirated, unactivated, or non-genuine Windows are not eligible under any plan
• Each plan is locked to the specific device(s) registered at activation
• Device change requests are reviewed case by case; frequent changes are restricted under fair usage

Usage Policy

• Support is limited to registered device(s) under an active subscription
• Plans are valid only within the defined subscription period
• Support is non-transferable across devices unless explicitly included in the plan
• All services must be used within defined scope, limits, and conditions

Fair Usage Policy

• Unlimited support is subject to reasonable, practical, and non-abusive usage
• Excessive, repetitive, or unnecessary requests may be restricted
• Repeated misuse, scheduling abuse, or non-cooperation may lead to service suspension or termination
• In case of restriction or termination, refunds will not be applicable

Payments & Activation

• Plans activate only after successful payment and device registration are completed
• The subscription period begins on the date of activation, not the date of payment
• Access to services is granted only after activation is completed
• An invoice with plan tier, registered device, start date, and renewal date is issued upon activation
• All invoices are issued as non-GST under unregistered supplier status
• Renewals are not automatic; users must initiate renewal before the existing plan expires
• Pricing, plans, and service benefits may be revised at any time and apply to new activations and renewals

Refund Policy

• No refunds are applicable once a plan is activated and access is granted
• Downgrades are not permitted under any circumstances
• Upgrades are allowed by paying the applicable price difference
• Non-usage or partial usage of service does not qualify for a refund

Builds & Per-Case Services (On-klyQ / PC Build)

• On-klyQ jobs and PC builds are quoted individually before work begins; no work starts until the quote is accepted
• Payment for per-case work is due on completion of the job
• PC builds carry a 30-day warranty on assembly workmanship from the date of delivery
• Warranties on components, parts, and software remain with their respective manufacturers and publishers
• Component costs and paid software licences are always billed separately from labour

Remote Support Terms

• Remote sessions are conducted only after user confirmation and readiness
• Users must remain present during sessions for coordination and control
• Users may pause or terminate sessions at any time
• No background or persistent access is maintained beyond the session

Onsite Support

• Onsite service is available only within the defined service coverage area
• Visits are scheduled based on availability and confirmed in advance
• Service may be refused or terminated if conditions are unsafe or inappropriate
• Onsite visits are subject to plan limits and applicable add-on conditions

Service Hours & Availability

• Standard service hours are Monday to Saturday, 10 AM – 7 PM IST
• Response-time targets are measured within working hours and vary by plan tier
• Response targets are service goals, not guaranteed resolution times
• As an independently operated service, occasional schedule adjustments may occur; users with active requests are informed

Restrictions

• No installation or support of illegal, pirated, or cracked software
• No license bypass, activation circumvention, or unauthorized modifications
• No support for ISP-side issues or external service provider faults
• No data recovery, forensic, or hardware-level services are provided

Out-of-Scope Security Incidents

• Hacked systems, account hijacks, and intrusion incidents are out of scope
• Forgotten password recovery for Windows, email, or any third-party account is out of scope
• Ransomware response, decryption, and ransomware-locked file recovery are out of scope
• Data recovery from failed, formatted, or physically damaged storage is out of scope
• Such incidents typically require platform-specific recovery flows, specialist forensics, or law-enforcement coordination — none of which fall under software troubleshooting
• 1klyQ may assist with a fresh OS reinstall after such an incident is contained, if the user chooses that route, subject to plan scope

User Responsibility

• Users must back up all important data before any support session
• Users must provide accurate, complete, and truthful issue details
• Users must use the registered contact number for all communication
• Users are responsible for system readiness, access permissions, and cooperation

Communication

• WhatsApp is the official communication and support channel
• Messages act as service records, references, and proof of interaction
• Calls are used only during active troubleshooting sessions
• All confirmations, approvals, and instructions are documented via chat

Limitation of Liability

• All services are provided with reasonable skill and care, on an “as available” basis
• To the maximum extent permitted by law, total liability for any claim is limited to the amount paid for the specific plan or service giving rise to the claim
• 1klyQ is not liable for indirect or consequential losses, including data loss, downtime, or loss of business or profits
• Nothing in these terms excludes or limits liability that cannot be excluded under applicable Indian law

Service Control & Enforcement

• Misuse, abuse, or violation of terms may result in restricted or denied service
• Verbal abuse, harassment, or misconduct will not be tolerated
• Service priority may be adjusted based on cooperation and behaviour
• 1klyQ reserves the right to suspend or terminate services at its discretion

Grievances & Contact

• Service-related questions, disputes, or grievances may be addressed to support@1klyQ.tech
• Grievances are acknowledged and responded to within 7 working days
• WhatsApp may be used for quick clarifications; formal grievances should be submitted by email

Jurisdiction

• These terms are governed by and construed in accordance with the laws of India
• Courts at Hosur, Tamil Nadu shall have exclusive jurisdiction over any dispute arising from these terms or the services
• Both parties agree to attempt good-faith resolution through direct communication before initiating legal proceedings

General

• If any provision of these terms is held invalid or unenforceable, the remaining provisions continue in full force
• Failure to enforce any provision does not constitute a waiver of it
• These terms, together with the Privacy Policy, form the entire agreement between the user and 1klyQ

Changes to These Terms

• These terms may be revised as the service evolves; the effective date above reflects the latest revision
• Material changes will be reflected on this page before taking effect
• Continued use of the service after a revision constitutes acceptance of the updated terms

Consent

By using 1klyQ services, you acknowledge and agree to these terms and conditions.