Privacy Policy.

Website, Cookies & Analytics

• The 1klyQ website uses Google Analytics to understand anonymous visit patterns — pages viewed, approximate region, and device or browser type
• Analytics data is aggregated and anonymous; it is never linked to support sessions, chat history, or any individual customer record
• Analytics cookies can be blocked or cleared at any time through browser settings; the website remains fully functional without them
• No advertising, remarketing, or cross-site tracking of any kind is used
• The website stores small preferences (such as the dark/light theme choice) locally on the device; these never leave the browser

Data Collection

• No collection of personal files, photos, videos, documents, or system data from user devices
• No intentional collection of sensitive information such as passwords, financial data, or identity documents
• No storage of user data on 1klyQ systems, servers, or any external infrastructure
• Only issue-related information voluntarily shared by the user is used for support purposes

Data Ownership & Custody

• All data remains the sole property of the customer at all times
• 1klyQ does not take custody, ownership, or control of any user data under any circumstance
• All files, configurations, and system data remain on the user's device
• No transfer, duplication, or relocation of data ownership occurs during or after support

Data Access

• Access is strictly limited to what is necessary for diagnosing and resolving the reported issue
• All access is temporary, controlled, and restricted to the active support session
• No access is initiated without explicit user awareness and confirmation
• Users retain full visibility and control over all actions performed during support

Session-Based Access

• Access is granted only during active, user-approved support sessions
• No persistent, background, scheduled, or recurring access is maintained
• Access terminates immediately once the session ends or is disconnected
• Any future access requires a new session with fresh user authorization

Remote Access

• Remote access is initiated only after explicit user permission and readiness confirmation
• Users can monitor all actions in real time throughout the session
• Users may pause or terminate the session at any time without restriction
• No hidden, unattended, or unauthorized access is performed under any condition

Data Usage

• Data is accessed strictly for issue diagnosis, troubleshooting, and resolution
• No copying, downloading, transferring, or external storage of user data is performed
• No data is retained, reused, or referenced after the session ends
• Data is never used for analytics, profiling, marketing, or any secondary purpose

Tools & Access Methods

• Remote sessions are conducted using standard tools such as AnyDesk or equivalent software
• No proprietary, custom-built, or hidden access tools are used
• All tools require user-side approval before any connection is established
• No tool is configured for unattended, automatic, or persistent access

Security

• No unauthorized access, monitoring, or surveillance of user systems is performed
• No tracking, logging, keystroke capture, or data extraction mechanisms are used
• All actions are performed transparently with full user awareness
• Access is always limited to the minimum required scope for issue resolution

Third-Party Sharing

• No sharing, selling, or disclosure of user data to any third party
• No third-party access to user systems during or after support sessions
• No user or session data is passed to external data processors or advertisers; anonymous website analytics is described under Website, Cookies & Analytics
• User data is never used for marketing, advertising, or promotional purposes
• Communication and remote sessions run on established third-party platforms (WhatsApp, AnyDesk), each governed by its own privacy terms

Communication

• All communication is conducted via WhatsApp as the official support channel
• Messages act as service records, communication logs, and reference history
• No sensitive information is requested beyond what is required for troubleshooting
• Users are responsible for the accuracy and relevance of information shared

Service Records & Retention

• Basic service records — name, contact number, registered device details, plan tier, and validity dates — are maintained to operate active subscriptions and issue invoices
• WhatsApp chat history remains on the respective devices and is governed by WhatsApp's own terms; chats are not exported or archived elsewhere
• Records are retained for the duration of service and as required for invoicing and legal purposes, and may be deleted on request thereafter

Your Rights

• A copy, correction, or deletion of service records may be requested at any time via support@1klyQ.tech
• Requests are verified against the registered contact number before any action is taken
• Deleting records tied to an active plan may make it impossible to continue servicing that plan

Children's Privacy

• 1klyQ services are intended for users aged 18 and above
• Support involving a minor's device must be requested and supervised by a parent or guardian
• No data relating to children is knowingly collected

User Responsibility

• Users must back up all important data before initiating any support session
• Users are responsible for safeguarding passwords, credentials, and personal data
• Sensitive files, applications, and browser sessions should be closed before remote access
• Accurate and complete issue details must be provided for effective troubleshooting

Data Responsibility

• 1klyQ is not liable for any data loss, corruption, or unintended changes
• All actions are performed with user approval and under user supervision
• Users acknowledge inherent risks associated with software troubleshooting
• No liability is assumed for issues arising from pre-existing system conditions or configurations

Questions & Grievances

• Privacy-related questions, clarifications, or grievances may be addressed to support@1klyQ.tech
• Grievances are acknowledged and responded to within 7 working days
• WhatsApp may be used for quick privacy queries; formal grievances should be submitted by email

Policy Updates

• This policy may be revised as the service evolves; the effective date above reflects the latest revision
• Material changes will be reflected on this page before taking effect
• Continued use of the service after a revision constitutes acceptance of the updated policy

Consent

By using 1klyQ services, you acknowledge and agree to this privacy policy.