Why do you only support software?
Software issues can be fixed remotely without affecting device integrity or warranty — faster and more reliably.
Hardware issues require brand-authorized service to preserve warranty and future official support.
What if my issue turns out to be hardware?
If your issue turns out to be hardware, we'll identify it and let you know clearly.
At that point, software troubleshooting will pause and you'll need brand-authorized service to proceed.
What if my issue cannot be fixed?
If a software resolution is not possible, we will clearly explain the reason.
This may include hardware limitations, unsupported configurations, or external dependencies.
Resolution cannot be guaranteed in all cases.
Do you support macOS or Linux?
No. For now, 1klyQ offers support strictly for Windows laptops and desktops.
Does my device qualify for 1klyQ support?
Your device qualifies if it runs a genuine, activated copy of Windows 10 or Windows 11, meets the manufacturer's stated minimum specs, and is in working hardware condition.
Devices with a corrupted Windows installation still qualify — that's exactly the kind of thing we fix.
Devices that do not qualify: physically damaged units, those running pirated Windows, ones below minimum specs for the current OS, or anything outside Windows entirely.
How is the device registered to my plan?
During activation, you share basic device details — make, model, OS version, and a unique device identifier.
Your plan is locked to that registered device for its full duration.
Support is non-transferable across devices unless your plan explicitly includes multiple devices (HOME+).
Can I use my plan on multiple devices?
No. Each plan is strictly limited to the registered device(s) only.
Support is not transferable across devices under any plan.
What if I replace my registered device?
Get in touch on WhatsApp. Device change requests are reviewed case by case — frequent device changes are not supported under fair usage.
The new device must qualify under the same conditions as the original.
How does service activation work?
After you choose a plan and complete payment, you share your device details on WhatsApp.
Once we register the device against your plan, your subscription is active and support begins immediately.
You'll receive an invoice with your plan tier, registered device, start date, and renewal date for your records.
When does my subscription start?
Your subscription starts on the date of activation, not the date of payment.
Activation is completed once payment is confirmed and your device is registered.
Can I upgrade my plan?
Yes. You can upgrade anytime by paying the difference.
Can I downgrade or get a refund?
No. Once a plan is activated, refunds and downgrades are not applicable.
What does "unlimited support" mean?
You can request help as often as needed within supported service scope.
However, usage must remain reasonable and not excessive or abusive.
What is fair usage?
Fair usage means normal and practical use of support.
Repeated misuse or unnecessary sessions may be restricted and could lead to permanent termination of services.
In case of termination, refunds will not be applicable.
How do I request support?
Send a message on WhatsApp with your issue details. Include what's happening, any error messages, screenshots or screen recordings, and when it started.
We'll review it, guide you through the next steps, and proceed with troubleshooting from there.
Why only WhatsApp?
WhatsApp keeps communication structured, documented, and easy to track.
No missed calls, no lost context, and all details stay in one place.
WhatsApp also allows sharing screenshots, recordings, and updates clearly, making troubleshooting faster and more accurate.
Do you take calls for booking?
Yes, only for HOME+ users.
For other users, calls are strictly for active troubleshooting.
All bookings and communications are handled via WhatsApp to keep everything structured and traceable.
How fast do you respond?
Response time depends on your plan tier and current workload.
HOME+ users are prioritized, followed by ASSIST, SOLO, and LITE.
All responses are within defined working hours.
However, resolution time depends on the issue's complexity.
What is response time and what is resolution time?
Response time is how quickly we acknowledge your request with a meaningful reply.
Resolution time is how long it takes to fully diagnose and fix the issue.
Response is guaranteed within your plan's time window — resolution time depends on issue complexity.
How are support sessions scheduled?
Sessions are scheduled based on availability and priority tier.
You will receive a time slot for confirmation before the session begins.
Can I report multiple issues at once?
Yes. Multiple issues can be handled, but they may be resolved in sequence based on priority and complexity.
Excessive or unrelated requests may be regulated under fair usage.
Is remote access safe?
Yes. You remain in full control at all times.
We only access what is necessary for diagnosing and troubleshooting the issue, and no actions are taken without your awareness.
You monitor the session live and can disconnect at any time if you notice anything unusual.
No background or persistent access is ever maintained.
We strongly recommend closing any private tabs, windows, or sensitive content before the session begins.
Do you store my data?
No. We do not store any of your personal files, passwords, or other data.
All access is temporary and limited to the active session, strictly for resolving the issue.
No data is copied, retained, or accessed beyond what is necessary.
Everything remains under your control at all times.
As a precaution, we recommend backing up important data before any session.
Do you provide onsite support?
Yes, based on your plan.
Availability depends on your plan and service location.
Onsite visits are scheduled in advance and subject to coverage limits.
Where is onsite support available?
Onsite support is available within a 7 km radius of Hosur.
Requests outside this area are not covered under any plan or as an add-on onsite service.
Do you install cracked or illegal software?
No. Only genuine and licensed software is supported.
We do not install or assist with pirated, cracked, or unauthorized software under any circumstances.
This ensures system security, stability, and compliance with legal and licensing standards.
Do you help with printer setup?
Yes. We assist with printer setup and initial configuration on Windows devices.
This includes USB, LAN, Wi-Fi, and network printers, along with driver installation.
Ongoing troubleshooting, hardware faults, or physical repairs are not covered.
Hardware limitations apply.
Do you help with router configuration?
Yes. We assist with router setup and configuration.
This includes Wi-Fi setup, security settings, parental controls, and connecting multiple devices to the network.
ISP-side issues or line problems are not covered.
Hardware limitations apply.
Do you fix internet (ISP) issues?
No. We handle only device-side network issues and local network configuration, not ISP problems.
For outages, slow speeds, or line issues, you'll need to contact your ISP directly.
Can you help if my system is hacked or my account is hijacked?
No. Account hijacks, hacked systems, and intrusion incidents are out of scope.
These cases require digital forensics, account recovery procedures with the platform owner (Microsoft, Google, banks, etc.), and often law-enforcement coordination — none of which fall under software troubleshooting.
Contact the affected service's official support and, if needed, file a complaint with cybercrime authorities.
Can you recover my Windows / email / account password?
No. Forgotten passwords and account recovery are out of scope.
Password resets must go through the official recovery flow of the respective service (Microsoft account, email provider, etc.).
We do not bypass, crack, or guess passwords on any account or device.
Do you remove ransomware or recover ransomware-locked files?
No. Ransomware response is out of scope.
Decryption requires specialist forensics tools and known decryption keys, and is generally handled by dedicated cybersecurity firms or law enforcement.
If you suspect ransomware: disconnect the device from the internet, do not pay the ransom, and report it to cybercrime authorities. We can help with a fresh OS reinstall after the situation is contained, if you choose that route.
Do you do data recovery from failed drives?
No. Data recovery from failed, formatted, or physically damaged storage is out of scope.
This requires specialist clean-room facilities and forensic tools that fall outside software troubleshooting.