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Privacy Policy.

Your data stays yours. No storage. No tracking. No hidden access.

Data Collection

  • No collection of personal files, photos, videos, documents, or system data from user devices
  • No intentional collection of sensitive information such as passwords, financial data, or identity documents
  • No storage of user data on 1klyQ systems, servers, or any external infrastructure
  • Only issue-related information voluntarily shared by the user is used for support purposes

Data Ownership & Custody

  • All data remains the sole property of the customer at all times
  • 1klyQ does not take custody, ownership, or control of any user data under any circumstance
  • All files, configurations, and system data remain on the user's device
  • No transfer, duplication, or relocation of data ownership occurs during or after support

Data Access

  • Access is strictly limited to what is necessary for diagnosing and resolving the reported issue
  • All access is temporary, controlled, and restricted to the active support session
  • No access is initiated without explicit user awareness and confirmation
  • Users retain full visibility and control over all actions performed during support

Session-Based Access

  • Access is granted only during active, user-approved support sessions
  • No persistent, background, scheduled, or recurring access is maintained
  • Access terminates immediately once the session ends or is disconnected
  • Any future access requires a new session with fresh user authorization

Remote Access

  • Remote access is initiated only after explicit user permission and readiness confirmation
  • Users can monitor all actions in real time throughout the session
  • Users may pause or terminate the session at any time without restriction
  • No hidden, unattended, or unauthorized access is performed under any condition

Data Usage

  • Data is accessed strictly for issue diagnosis, troubleshooting, and resolution
  • No copying, downloading, transferring, or external storage of user data is performed
  • No data is retained, reused, or referenced after the session ends
  • Data is never used for analytics, profiling, marketing, or any secondary purpose

Tools & Access Methods

  • Remote sessions are conducted using standard tools such as AnyDesk or equivalent software
  • No proprietary, custom-built, or hidden access tools are used
  • All tools require user-side approval before any connection is established
  • No tool is configured for unattended, automatic, or persistent access

Security

  • No unauthorized access, monitoring, or surveillance of user systems is performed
  • No tracking, logging, keystroke capture, or data extraction mechanisms are used
  • All actions are performed transparently with full user awareness
  • Access is always limited to the minimum required scope for issue resolution

Third-Party Sharing

  • No sharing, selling, or disclosure of user data to any third party
  • No third-party access to user systems during or after support sessions
  • No integration with external data processors, analytics platforms, or advertisers
  • User data is never used for marketing, advertising, or promotional purposes

Communication

  • All communication is conducted via WhatsApp as the official support channel
  • Messages act as service records, communication logs, and reference history
  • No sensitive information is requested beyond what is required for troubleshooting
  • Users are responsible for the accuracy and relevance of information shared

User Responsibility

  • Users must back up all important data before initiating any support session
  • Users are responsible for safeguarding passwords, credentials, and personal data
  • Sensitive files, applications, and browser sessions should be closed before remote access
  • Accurate and complete issue details must be provided for effective troubleshooting

Data Responsibility

  • 1klyQ is not liable for any data loss, corruption, or unintended changes
  • All actions are performed with user approval and under user supervision
  • Users acknowledge inherent risks associated with software troubleshooting
  • No liability is assumed for issues arising from pre-existing system conditions or configurations

Consent

By using 1klyQ services, you acknowledge and agree to this privacy policy.